Nelson Education observes the ethical standards and practices recommended
by the Canadian Psychological Association for publication and distribution
of testing materials. Orders will be given prompt attention if they
adhere to the following CPA guidelines. This information and the Test
User Qualification Form (also available from the Assessment
Catalogue) comply with the Canadian Psychological Association (CPA)
Generally, there are three major categories of test purchasers.
- Category 1 consists of individuals who purchase and use tests
for decision-making purposes, whether in schools, hospitals, personnel
departments, or other work settings. This category also applies to
individuals who train students in the use of tests that will be employed
for these purposes.
- Category 2 consists of individuals who purchase tests for
- Category 3 consists of individuals who purchase tests for
Detailed information on these three categories is available as a PDF document:
to Purchase Test Product
. Regardless of category, however, all first
time purchasers must complete the Test User Qualification Form
and submit this Form together with their purchase order. Those customers
with individual accounts (i.e., private practitioners, etc.) are requested
to resubmit this form with each purchase.
Orders from individuals who do not have on file a completed Test User
will not be filled. Purchase orders from institutions
(schools, hospitals, etc.) must be countersigned by an individual who
has on file a completed Test User Qualification Form
Check your entire order as soon as it is received. The most common
errors, when ordering, are:
- not specifying the type of answer sheet (hand or machine scorable)
- ordering total quantity of single items required instead of indicating
number of packages (e.g., ordering 35 pkg. of 35 instead of the required
1 pkg of 35); refer to the Assessment Catalogue, or request a quote
when in doubt.
Goods shipped in error, defective product and short-shipped items
must be reported immediately and will be replaced at no charge. Notification
must be received within two (2) months of the original order.
Goods ordered incorrectly or no longer required may be returned
within three (3) months of the invoice date and are subject to the following
- Test booklets, answer sheets, books, ancillaries, etc. may be returned
for a full refund provided all materials are in re-saleable condition
and are in their original unopened packages.
- Kits may be returned provided a signed statement is included with
the return, ensuring that no components have been removed or used.
There will be a 10% restocking fee deducted from the credit on
- Software may NOT be returned for credit. Depending on the
product, demo disks, sample print outs and/or trial sets are available
for customers wanting to review the product before purchasing.
Defective software may be returned, provided the customer has
contacted our software support lines and the defect has been confirmed.
When returning defective software, the customer must clearly indicate
that the goods are defective and that authorization has been received
to return the defective product.
Before sending in any returns, authorization from our Customer Support
Department (1-800-268-2222) is required. Have your invoice ready for
reference when speaking with the customer support representatives. All
returns must include a copy of the invoice and reason for the return.
As all returned goods remain the responsibility of the customer until
they are received and verified as re-saleable, we suggest that you pack
securely and forward items by a traceable shipping method.
For Software Support, contact:
- Nelson Education Software (e.g., Profile, GATB, CTBS/CCAT Score
Conversion) - e-mail email@example.com, or call toll-free to 1-888-632-9512 and choose option 2
- Riverside Publishing Software (product codes beginning with
"9-", e.g., WJ III Compuscore, WIIIP Report Writer, BDI-2, etc.) - call
- ASEBA Software (e.g., ADM) - call 1-802-735-1540